Grievance Redressal Mechanism – Accessibility Compliance
In compliance with the SEBI circular dated July 31, 2025 regarding accessibility standards for digital platforms of SEBI registered intermediaries, Harendra Zatakia (SEBI Registered Investment Adviser – Registration No. INA000021988) has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).
In compliance with the SEBI circular dated July 31, 2025 regarding accessibility standards for digital platforms of SEBI registered intermediaries, Harendra Zatakia (SEBI Registered Investment Adviser – Registration No. INA000021988) has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).
1. Dedicated Channels
2. Grievance Redressal Process
Initial Acknowledgment
All accessibility-related grievances will be acknowledged within 2 working days.
Resolution & Response
A response or resolution will be provided within 15 working days.
Complex Technical Issues
If the issue requires additional time due to technical complexity, the complainant will be informed about the extended resolution timeline.
3. Escalation Matrix
| Level | Designation | Name | Contact Number | |
|---|---|---|---|---|
| Level 1 | Nodal Officer | Harendra Zatakia | [email protected] | +91-9869009957 |
| Level 2 | Compliance Officer | Harendra Zatakia | [email protected] | +91-9869009957 |